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I have money on my Steam account, but now they are not displayed. Why?
Steam Money are not appropriate to this site. You should fill up the balance separately.
Before opening Cases
Be sure to check your account exchanges on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure that there is no ban 7 days after the password had been changed.
I have opened the case, received a item so how I can pick it up?
Go to your profile and click the "send" on a item of your interest, then appears the "get" button, which leads directly to the exchange on Steam.
There is a "temporarily unavailable" note on the case, why?
The case / collection becomes unavailable if it does not contain all the items that are listed in the case / collection. This was done for the sake of honest randomness. Bots are monitoring trading platform and purchase the missing items all the time
When I press "send" item, I get an error: "Unable to send the item"

Bot cannot send you the item in the following cases:

1. You have blocked exchange (came with the new device, recently changed the password / e-mail, changed the Steam Guard security settings have VAC-ban, etc.).

2. You have hidden tools in Steam privacy settings ( Check it )

3. Check your trade-link in their profiles and settings Steam – they should be matched.

4. Bot is having problems with the Steam connection; it happens quite often, the problem is in the Steam, this is not about you. Bot could also be banned, in this case, contact the Help Desk and describe the problem in detail ()

Full value of the item will be returned on your balance if you have not taken it for an hour.

I have filled up the balance but money didn’t come. What to do?
Attention! Your payment may arrive with a delay of 5-10 minutes. If the money didn`t come within the hour, please contact the support, specifying in detail the details of payment:
I cannot sell an item, have forbade the creation of dialog boxes on the page.
Close tab, and then visit the site again. If that fails, clean the browser history completely.
You need to withdraw your items during an hour until it will be sold.
Full value of the item will be returned on your balance if you have not taken it for an hour.